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Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information (provided by you):

  • Name

  • Phone number

  • Email address

  • Pickup or drop-off address

Device Information:

  • Electronic devices may still contain personal data (e.g., files, photos, contacts). We treat all devices as if data is present and follow secure destruction protocols.

2. How We Use Your Information

We use the information we collect to:

  • Schedule pickups and communicate with you about our services

  • Provide receipts or confirmations

  • Ensure secure handling and disposal of e-waste

  • Meet legal and environmental compliance standards

3. Data on Devices

Your Responsibility:
We recommend that all customers delete personal data from devices before handing them over.

Our Commitment:
When we receive your e-waste, we:

  • Permanently erase or destroy all data storage components

  • Use industry-standard data destruction methods (e.g., physical destruction, data wiping)

  • Ensure your privacy is protected throughout the recycling process

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted partners or service providers directly involved in:

  • Transporting or recycling your e-waste

  • Complying with local laws and regulations
    All third parties operate under strict confidentiality agreements.

5. Security Measures

We take reasonable precautions to protect your personal information and data, including:

  • Secure handling of devices

  • Safe storage of customer information

  • Permanent destruction of any personal data on collected electronics

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask us to correct or delete your information

  • Withdraw consent for communication at any time

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We only retain personal information for as long as necessary to provide our services and meet legal obligations. All device data is destroyed promptly and permanently.

8. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on our website or made available upon request.

9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Howie’s E-Waste
📍 Mackay, QLD and surrounding areas
📧 Email: howies.e.waste@gmail.com
📞 Phone: 0423 332 956

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